Refund Policy

Last updated: [July 21, 2026]

No Refunds on Digital Products

All products sold by Kai Studio — including Framer components, templates, and plugins — are digital goods delivered electronically. Because these files can be downloaded, copied, and used immediately upon purchase, we do not offer refunds, exchanges, or cancellations once a purchase is complete.

This applies regardless of whether the product has been downloaded, installed, or used.

Why We Don't Offer Refunds

Digital products can't be "returned" the way physical goods can. Once you have access to the files, code, or assets, there's no way to reliably verify they haven't been used, copied, or retained. A no-refund policy protects the value of the work for everyone who creates and purchases it.

Ask Before You Buy

Because purchases are final, we strongly encourage you to reach out before buying if you have any questions about:

  • Compatibility with your Framer plan or existing project

  • What's included (components, variants, responsive breakpoints, CMS support, etc.)

  • Licensing and usage rights

  • Whether a template or plugin fits your specific use case

You can contact us at [support email] or via [contact page/link], and we're happy to answer questions, share previews, or clarify details before you commit to a purchase.

Exceptions

The following situations may be reviewed on a case-by-case basis:

  • Duplicate charges — if you were accidentally charged twice for the same product.

  • Non-delivery — if you completed checkout but never received access to the files.

  • Faulty files — if the product is genuinely broken or missing core functionality as described (not a compatibility or preference issue).

To request a review of one of these cases, contact [support email] with your order number and a description of the issue.

Questions

If anything in this policy is unclear, or you're not sure whether a product will work for your project, get in touch before purchasing at [support email].